Starting something new can be intimidating, especially with people you don’t know. This is why we require all first time participants to request a New Client Consultation with our Receptionist by clicking on this link or by calling our office at 216-791-9303 and letting the dispatcher know you would like to sign up for a New Client Consultation. During the 15 minute phone consultation we will go through a New Client questionnaire to asses your needs and will answer any questions you may have about receiving services, billing & cost of receiving services, financial assistance available, recommend art therapy groups to register for, and sign you up for group orientation the week before scheduled groups begin.

• The Registration Fee for all Community Art Therapy Programs is $175, unless noted otherwise. Additional fees may apply. All Registration and other fees are subject to change.
• No art skills needed.
• No referral needed.
• We do not accept health insurance at this time.
• Financial assistance is available based on income
• Not all programs take place at our location in the Fairhill Partners Building. Please confirm location and your ability to attend before signing up for a program.
• Virtual programs are available.
• Supplies are included.
• Payment for programs are due at the time of invoicing. There will be no make-up sessions or refunds.
• Registration confirmation will be emailed out a week before sessions start.
• Space is limited and groups fill up quickly!
• No sessions will be held on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve, Christmas Day, and New Year’s Eve
• In case of inclement weather, all Community Art Therapy sessions will be cancelled if Cleveland City Schools has a snow day. If we have inclement weather but Cleveland City Schools is not cancelled, individual sessions may still be cancelled. Client Artists will be notified of cancellation by their art therapist.

Financial assistance is available and determined by a sliding scale based on household income. For more information and to find out if you are eligible please follow the link or call our office at 216-791-9303. Income based Fee Reductions are made possible through the Christine M. Treu Scholarship Fund.

All participants will be mailed or emailed an invoice for services and payment is due upon receipt. We accept payment for registration in cash, most major credit cards, and check.

If you have made a payment via check or e-check (ACH) and the check is returned from the bank as dishonored (a.k.a. “bounced”), a $25 check fee will be applied. We will notify individuals when we have received a returned check and provide them with an opportunity to pay the fee and balance due within 5 business days, after which the registration will be cancelled if payment arrangements haven’t been made. In addition, individuals who have paid with a returned check will be requested to pay via cash or credit card for all future transactions.

Registration fees for our Community Art Therapy groups are to paid in their entirety, whether you attend all the sessions or not. We do not reimburse or adjust fees for missed sessions.

Your payment for registration reserves your spot in the program(s) for which you have signed up to attend. Since we have limited spots available, we have updated our refund policy to encourage individuals who need to cancel to do so in enough time for someone else to fill the open spot. We offer a full money back refund for cancellations up to 7 days prior to the first date of the program(s) in which you are registered to attend. We offer a 50% refund for cancellations up to 3 days prior to the first date of the program(s) for which you are registered to attend. We do not give refunds for registration if you cancel 48 hours (about 2 days) or less before the first date for the program(s) for which you are registered to attend. There are no refunds for session days you do not attend. If Art Therapy Studio needs to cancel a session day, we will do our best to schedule a make-up date which will be offered at the end of the program.

Every Community Art Therapy program has an enrollment minimum of 4 people for the program to run. If the program fails to achieve 4 enrollments a week before the program begins, participants will be notified and offered the option to transfer to another open program or receive a refund.

Refunds will be issued in the method in which the initial payment was received. We do not hold refunds as “store credit” for future registrations. Once you have cancelled your registration your refund will be issued within 24-48 hours (about 2 days).